FAQ
Your questions,
our answers
Pricing, commission, card holds, languages, groups, data: the essentials in a few lines.
Pricing and subscription
How much does Food'n Feed cost?
Five plans, per venue and per month, excluding VAT: Découverte free, Carte €69, Carte + Réservation €99, Complet €139, Signature €179. 20% VAT on top.
Do you take a commission?
No, never: not on bookings, prepayments or orders. Only Stripe bank fees apply to payments (1.5% + €0.25 per European card).
Is there a commitment?
No, except for the Signature plan (12 months). The other plans can be cancelled at any time from your client area, effective at the end of the current month.
How do I cancel?
From your client area. Cancellation takes effect at the end of the current month; your venue reverts to the Découverte plan, with no loss of data.
How long does onboarding take?
With the Découverte plan, your menu is online as soon as you have entered it. With our onboarding (€290 excl. VAT, free with a 12-month commitment), our team enters your menu for you within 48 business hours.
Booking and card holds
What is a card hold?
Guests register their card when booking, without being charged. If they don't show up, you charge the amount set in your terms, which they accepted. A card hold alone is free.
Where does prepayment money go?
To your own Stripe account, which pays you directly. Food'n Feed never holds the funds.
Menu and website
Which languages is my menu translated into?
English, Spanish and Italian, in addition to French. Translations are suggested by AI; you review and approve them.
Do I need a new website?
No. Your menu has its own link, which you add to your current website, and it can be shown within a page of your website.
Groups and referral
I run several venues: what do you offer?
One owner login for all your venues, one login per manager and dishes copied from one menu to another. −10% from the 2nd venue; for a group, we work out your tailored price.
How does the referral work?
Recommend Food'n Feed to another restaurateur: you are both rewarded. The terms and your referral link are in your client area.
Data and GDPR
Who owns my guests' data?
You do. For your guests' data, you are the data controller and Food'n Feed acts as processor: we never use it for our own purposes.
What happens to my data if I leave?
After your account is closed, you can export your data for 3 months; it is then deleted, unless there is a legal obligation to keep it.